Provides the structure and governance needed to plan, execute, and monitor initiatives, aligning them with strategic departmental goals
Offer oversight, assurance, and support, ensuring consistency, standards, and compliance across projects
Places citizens and stakeholders at the heart of service development, ensuring solutions are intuitive, accessible, and meet real user needs
Ensures that the benefits of programmes are realised by preparing people, processes, and systems for transformation, focusing on engagement, training, and transition
Defines and validates requirements, aligning business objectives with solutions through detailed research, stakeholder engagement, and process mapping
Guided by the HM Treasury’s Five Case Model, ensures that initiatives are strategically justified, economically sound, commercially viable, financially affordable, and practically deliverable, forming the foundation for funding approval and implementation
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